1. Provider and scope
The seller and service provider is Christopher Gobien, acting in his own name as a natural person, Ofterdingenstr. 42, 45279 Essen, Germany. Email: admin@seatharmony.net. Telephone: +49 179 6724793. Wirtschafts-Identifikationsnummer under section 139c AO: DE464562297-00001.
These Terms are for consumer contracts only. A consumer is a natural person acting mainly outside their trade, business or profession. A purchase may be made only by an adult with legal capacity or with the required permission of a legal representative.
Direct web sales are currently limited to consumers whose billing country is Germany. Checkout must remain unavailable for other countries until the applicable cross-border tax and consumer requirements are supported and correctly disclosed.
English and German versions are available. The version shown and accepted at checkout is the contract version. Mandatory consumer protections in the country where the customer normally lives remain unaffected.
2. SeatHarmony service and account
SeatHarmony is a digital planning service for guest lists, tables, room layouts, seating preferences, checks, exports and reviewable AI suggestions. The current product tour describes the available features. Individual features can require Planner Plus and AI credits, as shown before use.
A direct web purchase requires a registered SeatHarmony account. The account's Firebase user ID is also used as the RevenueCat App User ID so that purchases, Planner Plus access and AI credits can be assigned to the correct account across supported devices.
Customers must keep their sign-in details secure, provide accurate checkout information and use current supported software with an internet connection for account, purchase, sync and AI functions. Customers decide what event and guest information they enter and must be entitled to use that information.
3. Contract formation and confirmation
A product display is an invitation to place an order. Before ordering, the checkout shows the selected product, its main features, total price, billing period and any required notices. The customer can correct input before using the clearly labelled payment action.
The customer's payment action submits a binding offer. The contract is formed when the checkout accepts the order and confirms payment and activation. The customer receives the order and contract information, including the applicable Terms, on a durable medium such as email. The Terms can also be saved or printed from this page.
The product, total amount, currency and billing period shown in the final checkout are authoritative for that order. No contract is formed merely by browsing the marketing website or opening the app.
4. Products, prices and tax status
The direct-web consumer catalog is limited to the products below. No delivery fee is charged. Available payment methods and the final total are shown before the order.
The service provider currently applies the German small-business exemption under section 19 UStG to transactions covered by it. German VAT is not charged or shown separately for those transactions. If that tax status changes, the checkout and invoices will be updated before affected sales. The total amount payable and any tax that is legally applicable to a particular sale are shown before the order. SeatHarmony does not accept a business VAT ID or offer reverse-charge invoicing.
- Planner Plus Monthly: EUR 4.99 for the initial month, with 15 starter AI credits granted once for this subscription product. After the initial month it continues for an indefinite period, billed monthly, and can be cancelled at any time with no more than one month's notice.
- Planner Plus Annual: EUR 39.99 for the initial year, equivalent to about EUR 3.33 per month, with 100 starter AI credits granted once for this subscription product. It remains unavailable for German direct-web sale until the post-initial-term renewal and termination flow described in section 6 is technically supported.
- 100 AI Credits: EUR 4.99 as a repeatable one-time purchase.
- 500 AI Credits: EUR 19.99 as a repeatable one-time purchase.
5. Digital delivery, Planner Plus and AI credits
Digital access is assigned to the purchasing SeatHarmony account after the payment and entitlement have been confirmed. Planner Plus is available while the relevant subscription is active. Cancelling normally leaves access available through the already paid period; a refund, chargeback or failed payment can lead to earlier correction or revocation where permitted by law.
Starter credits are granted once for each subscription product, not again on renewal. Purchased and starter credits belong to the account, are not transferable, cannot be paid out in cash and are not removed merely because a Planner Plus subscription ends. An active Planner Plus subscription is required to use AI tools.
Before an AI operation, SeatHarmony shows an estimate where available. After processing, it provides a credit receipt. Credits used for a completed operation are deducted from the account. Duplicate, failed or corrected purchase events and valid refunds are reconciled so that the account receives only the benefit actually purchased. Statutory refund and defect rights remain unaffected.
6. Subscription term and cancellation
Planner Plus Monthly has an initial term of one month. After that it continues for an indefinite period and is billed monthly. It can be cancelled at any time with no more than one month's notice, taking effect no later than the end of the current billing period. The customer portal linked from the SeatHarmony account is the normal management route. A cancellation request may also be sent to admin@seatharmony.net. Account deletion is separate and does not by itself cancel a subscription.
If Planner Plus Annual is offered to a German consumer, the first term is one year. After that initial term it may continue only for an indefinite period that the consumer can end at any time with no more than one month's notice. It must not renew into another locked annual term. The annual direct-web product remains gated until billing, termination timing and any necessary repayment implement that model.
Before any direct-web subscription checkout goes live, SeatHarmony must also provide the continuously available, directly accessible two-step electronic cancellation function required by section 312k BGB, including a saveable declaration and immediate confirmation in text form. This information section and an email address do not replace that function. Until it is live, direct-web subscription sales remain gated.
The right to terminate for an important reason and all other mandatory statutory termination rights remain unaffected.
7. Withdrawal information
Right of withdrawal: a consumer has the right to withdraw from the contract within 14 days without giving a reason. The period is 14 days from the day the contract is concluded.
To exercise the right, the consumer must inform Christopher Gobien, Ofterdingenstr. 42, 45279 Essen, Germany, email admin@seatharmony.net, telephone +49 179 6724793, by an unequivocal statement of the decision to withdraw. The model form in section 8 can be used but is not required. Sending the statement before the period ends is sufficient.
Effects of withdrawal: SeatHarmony will reimburse payments received for the withdrawn contract without undue delay and no later than 14 days after receiving the withdrawal. The same payment method is used unless expressly agreed otherwise, and no reimbursement fee is charged.
If the consumer expressly asks for a paid service to start during the withdrawal period and later withdraws, a proportionate amount for service already provided may be payable only where the statutory conditions and prior information are satisfied.
AI-credit delivery must not be treated as causing an automatic loss of the withdrawal right. Any early expiry for non-physical digital content requires the legally required separate express consent to immediate delivery, the consumer's acknowledgement that this causes the right to expire, and confirmation on a durable medium. A general acceptance of these Terms is not that separate consent or acknowledgement.
While the withdrawal period is running, a direct online checkout must provide the prominent, continuously available electronic withdrawal function required by section 356a BGB and an immediate durable confirmation. This information and the model form are additional ways to understand or exercise the right; they do not replace that electronic function. Live direct-web sales remain gated until it is implemented.
8. Model withdrawal form
If you wish to withdraw from the contract, complete and return this statutory model form:
- To Christopher Gobien, Ofterdingenstr. 42, 45279 Essen, Germany, admin@seatharmony.net
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): [description]
- Ordered on (*)/received on (*): [date]
- Name of consumer(s): [name]
- Address of consumer(s): [address]
- Signature of consumer(s), only if this form is submitted on paper: [signature]
- Date: [date]
- (*) Delete as appropriate.
9. RevenueCat Billing and Stripe
SeatHarmony is the seller and merchant of record. RevenueCat Billing operates the checkout, product and subscription lifecycle, invoices and customer portal. Stripe acts as the payment gateway. RevenueCat does not directly handle or store full payment-card information.
RevenueCat and Stripe may send necessary order, payment, invoice, subscription and portal messages. Their processing of personal data is described in the SeatHarmony Privacy notice and their own privacy information. Their involvement does not replace SeatHarmony's responsibilities to the consumer.
10. Conformity, updates and AI suggestions
The statutory rights for digital products apply, including the right to have a conforming digital product and to receive necessary updates during the legally required period. If there is a defect, the consumer may request the statutory remedy and, where its conditions are met, reduce the price or end the contract. A voluntary guarantee is given only if it is expressly stated separately.
SeatHarmony may require reasonable maintenance and security updates. Planned maintenance and material changes will be communicated where required. The service is not promised to be uninterrupted in circumstances outside SeatHarmony's reasonable control, but this does not limit statutory rights.
AI output is clearly presented as a suggestion for review and can be incomplete or wrong. The customer decides whether to apply it and should check guest placements, capacities, accessibility, safety and venue requirements. This human-review notice does not exclude liability or statutory conformity rights.
11. End of contract, account and data
When Planner Plus ends, paid features stop after the verified access period. Ending a subscription does not automatically delete the SeatHarmony account or its plans. Deleting an account does not automatically cancel an external subscription, so the subscription should be cancelled first.
Customers should export information they need before deleting an account or losing access. SeatHarmony will provide any access, export or retrieval that mandatory digital-product or data-protection law requires. Payment, invoice and legal records can be retained despite account deletion where the law requires or permits this.
12. Liability, applicable law and disputes
SeatHarmony is liable under the applicable statutory rules. Nothing in these Terms excludes liability for intent, gross negligence, injury to life, body or health, a statutory guarantee, product liability, or another liability that cannot lawfully be limited.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. This choice does not deprive a consumer of mandatory protections that apply in the country of their habitual residence. No exclusive court is agreed against a consumer.
The service provider is neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board. Questions or complaints can be sent to admin@seatharmony.net.